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IMPORTANT: Due to the current COVID-19 situation, the demand for SPORTSTECH home fitness products has increased enormously. Do not lose any time and get your hands on your product NOW, before the upcoming delivery also runs out! READ MORE

We are still available for you online, by e-mail, by phone or, more recently, in our stores

Current Questions & Answers about your Order and Delivery

Due to the situation caused by Covid-19, the demand for Sportstech Home Fitness products has increased manifold. We would like to thank you for your trust and are delighted to be participating in your continued concern for your health.

Our phone lines, e-mails and live chat services are currently running to the max, which stretches us to the limits of the otherwise available capacities. Our response times are, therefore, delayed due to the very high volume of inquiries.
Please also note that due to the current situation, there may be delays of a few days.

Information on availability and delivery

1. Is it still possible to place an order? ...

Yes, an order is still possible!
Order as usual, ONLINE and have your order delivered to your home.

Since our BRANCHES have opened again, you can also make your purchase in the brand store.

NOTE: Order NOW and secure your desired product from the current stock. This is only available for a short time! Save yourself waiting for the next stock of a product.

2. Where can I see the current availability of the products? ...

The latest information is always available on our website. If your desired product is out of stock, you will find the time on the website when the product will be available again.

3. Are large fitness machines also being delivered? ...

Yes. Fitness equipment such as rowing machines, treadmills and cross trainers are being delivered by our forwarding service providers as usual. However, a delay of a few working days may currently be expected. We, therefore, kindly ask for your patience.

4. When can I expect delivery? ...

If the product is available, you can be sure that you will receive your order.
Current delivery times can be delayed by a few working days.

5. How can I track my orders? ...

You will receive an email from us as soon as your order is ready for dispatch and another email as soon as it has been dispatched. Depending on the shipping service provider, you will also receive your tracking number and tracking information.

For the delivery, the forwarding agent will coordinate the delivery date with you by phone. This gives you the opportunity to agree on alternative delivery locations or delivery times.

6. How does my parcel actually arrive? ...

Packages will continue to be delivered. Parcel service providers, however, strive to minimize contact with the recipient when delivering parcels, including delivering of bulky items.

In addition, forwarding deliveries will continue to be made to the street only.

7. Advice, help and questions ...

Due to the high demand, longer than usual waiting times maybe experienced on our hotline. Please also be sure that we process all emails without exception. The response time can currently be delayed up to 5-6 days. As soon as you receive this confirmation, we ask you to refrain from further inquiries, as this may delay the processing. We are working flat out and ask for your understanding again!

Answers and solutions can be found here: https://service.sportstech.de/

8. Despite the Covid-19 situation, Sportstech promises you ...

Your general inquiries will be answered promptly.
Your orders will all be delivered.
Possible reclaims or cancellations will be processed.
Complaints will all be forwarded to technical support and sincerely processed.

Stay healthy!

Sporty greetings to you

Your Sportstech team