The rower is well made, assembles easily, there are clear directions and a good Youtube video to guide you, and the rower seems so far like a treat to use. All of this is in spite of the extremely irritating customer service of Sports-tech, which is irritating because they took the money on day 1, delivered the product more than a month later, and never answered an email except with a form letter response, in German. Helpful. If Sports-tech sorted out their customer procedures, (take the money when you ship the product), and customer service (answer emails, in English for English speaking customers), it would be a world-****** of a company.